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Morton Law is a specialist employment law firm. All references to “us “ “we” “the firm” should be read as referring to Morton Law.

 

Use of this site
This website is owned by Morton Law. You agree to use this site for lawful purposes only and in a manner consistent with any and all applicable law and regulation in the country in which you access the site. When using this site you should not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by a third party. You agree not to import or transfer to this site any information which may be inaccurate, misleading or in beach of any intellectual property right or damaging to the software and performance of the site.

 

Links
Where we provide hyperlinks we do so for information purposes and such links do not constitute any endorsement or recommendation by us. You use such links at your own risk. You may not link to this site, nor frame it without our written permission.

Contacting usIf you are in doubt as to the accuracy and currency of any information posted or downloaded on this site, or you require any information, please contact us on enquiries@morton-law.co.uk.

Morton Law Complaints procedure
The firm’s complaints procedure is set out below.Frank Morton or Heather McNeice will act as the investigating officer in relation to any complaint. We will write to the client within seven days of the receipt of a complaint and will give the client an estimate of how long the investigation will take. If the complaint is not already in writing the client will be asked to record the matter. The investigating officer may request the client to provide such information and/or such evidence as he may reasonably require. The investigator will inform the client in writing of the outcome of the investigation. Wherever possible, the investigating officer will aim to get the result of such investigation to the client within 20 business days of the written complaint having been made.

The outcome will set out any proposals for remedial action that may be appropriate and invite the client to state whether or not the complaint has been resolved to the client’s satisfaction. Where an extended period is required to investigate a complaint, the client will be informed and will be given monthly progress reports in writing. No charges will be made for the costs incurred in investigating and handling a complaint. When appropriate an external lawyer may be asked to review the matter. If after we have done everything we can to resolve matters ourselves. If the client is still not satisfied, or at any stage if you prefer, please contact the SRA complaints service or if you are a member of the public, a very small business, a charity, a club or a trust you should contact the Legal Ombudsman.

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

 

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

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  • No more than six years from the date of act/omission; or

  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Professional Indemnity Insurance
In accordance with our regulatory obligations, we confirm Morton-Law has professional indemnity insurance in place for users of our services in England and Wales. Details will be provided in response to any qualifying enquiry by using the enquiries@morton-law.co.uk option on the home page.

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Morton Law is the trading name of MortonLaw Specialist Employment Lawyers Limited Regulated and Authorised by the Solicitors Regulation Authority – 612529. Incorporated in England. 13 Julius Road, Bristol BS7 8EU. Company number 07438288

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